Privacy Policy
YANH Hotel (“the Hotel”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how the Hotel collects, uses, discloses, and manages your personal data, the purposes for which your data may be processed, and your rights under applicable data protection laws, including the Personal Data Protection Act B.E. 2562 (2019) of Thailand (“PDPA”).
This Privacy Policy applies to the Hotel’s services provided through its website, applications, social media channels, and other communication channels, as well as to customers and other individuals who contact or interact with the Hotel.
By using the Hotel’s services through any of these channels or providing your personal data to the Hotel, you acknowledge and agree to the practices described in this Privacy Policy.
The Hotel is committed to continuously improving its services to ensure that they remain up to date, effective, well-governed, and compliant with applicable laws. Accordingly, the Hotel may update or amend this Privacy Policy from time to time. We encourage you to review this Privacy Policy periodically to stay informed of the latest version.
Before using this website or application, please read the applicable terms and conditions and this Privacy Policy carefully. If you do not agree with these terms or the practices described in this Privacy Policy, please discontinue use of the website or application immediately. Your continued use of the website or application will be deemed as your acceptance of the applicable terms, conditions, and this Privacy Policy.
1. Sources from Which the Hotel Collects Your Personal Data
1.1 Information Provided Directly by You
The Hotel may collect personal data directly from you, including information you provide when registering for or using the Hotel’s services, creating or updating an account, or contacting the Hotel or its staff, representatives, or agents.
The Hotel may also collect information obtained through your use of the Hotel’s products and/or services, your communications with us, your visits to and searches on the Hotel’s website and other channels, as well as your participation in activities, surveys, seminars, roadshows, and other events.
1.2 Tracking Technologies
The Hotel may collect information through cookies and other tracking technologies when you use the Hotel’s website or applications.
1.3 Affiliated Companies
The Hotel may receive personal data from companies within its corporate group or affiliated companies.
1.4 Third Parties
The Hotel may receive personal data from third parties, including government authorities, financial institutions, agents, brokers or other intermediaries, business partners, data providers, social media platforms, and advertising service providers.
Such information may be used to keep your personal data accurate and up to date, as well as to improve the quality and effectiveness of the Hotel’s products and services.
2. Cookies and Other Tracking Technologies
The Hotel uses cookies and other tracking technologies, including Google Analytics and Facebook Conversion Tracking, to collect certain information about your use of our website and online services.
This information may include your browser type, the amount of time you spend using our online services, pages visited, referring URLs, language preferences, and other computer or traffic-related information.
We use this information for security purposes, to facilitate your use of the website, improve the effectiveness of our online services, compile statistical information, and enhance your experience when visiting our website and applications.
Cookies may also allow the Hotel to provide advertisements or offers that may be more relevant to your interests while you use our online services, or to send marketing communications by email. The Hotel may also use cookies to measure and understand your responses to online advertisements and marketing emails.
3. Personal Data Collected by the Hotel
3.1 Categories of Personal Data
The Hotel may collect personal data directly or indirectly from you, including the following:
General Personal Data
(a) Personal information, such as your first and last name, age, date of birth, gender, nationality, place of birth, marital status, photographs, video recordings, signature, information appearing on your identification card or passport, copies of identification documents, and identification card number.
(b) Contact information, such as your address, telephone number, LINE ID, social media contact information, workplace, postal code, email address, credit card information, monthly personal income, and vehicle information.
(c) Security-related information, such as images captured by CCTV cameras and information relating to property or vehicles, including luggage and vehicle registration numbers, when entering the Hotel’s premises.
(d) Employment-related information, such as job position, company or organization where you work, educational background, employment history, and training courses completed.
(e) Financial information, such as bank account details, financial transactions, and tax-related documents relating to transactions between you and the Hotel.
(f) Electronic access and usage information, such as email address, IP address, geolocation data, browser type, computer log files, cookies, and records of conversations through applications, as well as comments or references to the Hotel on the Internet or through other channels, including website visit times and referring websites.
(g) Information you provide when contacting the Hotel or participating in any Hotel activity, including photographs, video recordings, audio recordings, comments, satisfaction ratings, feedback, and suggestions relating to the Hotel’s operations or activities.
Sensitive Personal Data
(h) Sensitive personal data, such as health information, disability information, biometric data, and information relating to behavioral, attitude, or aptitude assessments.
The Hotel will obtain your consent before collecting and processing sensitive personal data, unless otherwise permitted by the Personal Data Protection Act B.E. 2562 (2019) or other applicable laws to collect such data without consent.
Identification Documents
In certain circumstances, the Hotel may require a copy of an identification document, such as a national identification card, passport, or other official document, which may contain sensitive personal data, including religious information or blood type.
The Hotel does not intend to collect such sensitive personal data. We therefore ask you to redact or obscure such information before submitting the document to us.
If you do not redact or obscure such information, you authorize the Hotel to do so on your behalf, and the document will remain valid and enforceable for all purposes.
If the Hotel is unable to fully obscure such information due to technical or other limitations, the Hotel confirms that any collection or use of such information will be strictly limited to identity verification. The Hotel does not intend to collect or use sensitive personal data appearing on such documents for any other purpose.
3.2 Children
The Hotel does not intend to knowingly collect personal data from children below the age permitted under applicable law (“Age Restriction”). If you are below the applicable Age Restriction, please do not use the Hotel’s services or provide any personal data to the Hotel.
If you are a parent or legal guardian of a child below the applicable Age Restriction and become aware that your child has provided personal data to the Hotel, please contact the Hotel. You may exercise your rights in relation to such data.
If you are below the applicable Age Restriction and need to access the Hotel’s products or services, your parent or legal guardian must provide the necessary consent for the collection and processing of your personal data.
4. Purposes for Collecting, Using, and Disclosing Personal Data
4.1 To Process Your Requests and Transactions
The Hotel may collect and use your personal data to process requests and transactions made by you.
For example, if you register to receive information or promotions from the Hotel, we may collect and use basic information such as your name, email address, and telephone number to contact you.
For online bookings, the Hotel may collect and use the personal data necessary to process your reservation and issue the relevant documents.
4.2 To Improve Our Website, Applications, Products, and Services
The Hotel may use your personal data to improve the functionality and performance of its website and applications, develop marketing plans, analyze usage data, evaluate our services, and improve and develop the Hotel’s products and services.
4.3 To Communicate With You
The Hotel may use your personal data to communicate with you and provide information relating to the Hotel’s products and services, including relevant benefits and promotions, as well as to inform you of any future changes to this Privacy Policy.
4.4 To Perform Contracts
The Hotel may process your personal data as necessary to enter into or perform a contract to which you are a party, including contracts with third-party service providers engaged by the Hotel.
This may include sharing location information where necessary when the Hotel uses location-based services provided by third parties.
4.5 To Comply With Legal Obligations
The Hotel may collect, use, or disclose your personal data where necessary to comply with applicable laws, including for the prevention or mitigation of risks to a person’s life, body, or health, or for research and statistical purposes where appropriate safeguards are in place to protect your rights and freedoms.
4.6 Other Related Purposes
The Hotel may process your personal data for other purposes that are communicated to you at the time your personal data is collected, or for purposes that are reasonably related to any of the purposes described above.
4.7 Disclosure and Use of Personal Data
The Hotel will not use or disclose your personal data except where such use or disclosure is necessary for the purposes described in this Privacy Policy, where disclosure is made to persons within the Hotel or parties involved under a contract, where required by law or requested by government or regulatory authorities, or where you have provided your consent.
5. Parties Who May Receive Your Personal Data
Your personal data may be disclosed, where necessary and appropriate, to the following parties:
5.1 Companies within the Hotel’s corporate group or affiliated companies.
5.2 The Hotel’s business partners, suppliers, contractors, and employees of relevant companies.
5.3 Authorized representatives appointed by the Hotel to offer or provide the Hotel’s products and services, including their agents or contractors.
5.4 Other persons, including representatives or contractors, who provide services relating to the Hotel’s products and services, marketing activities, communications, and the development and improvement of the Hotel’s products and services. Such services may include payment processing, document preparation, technology systems, document delivery, research, and other related services.
5.5 Government authorities, regulatory authorities, or any other persons to whom the Hotel is legally required to disclose personal data under applicable laws, regulations, orders, court orders, or agreements between the Hotel and such authorities or persons.
5.6 Your personal data may be transferred to another country where the level of personal data protection may differ from that provided under Thai law. In such cases, the Hotel will implement appropriate safeguards to protect your personal data, such as entering into appropriate data transfer agreements in accordance with applicable international requirements.
6. Data Security
6.1 Security Measures
The Hotel uses SSL (Secure Sockets Layer) technology, an industry-standard security technology designed to protect information transmitted over the Internet.
The Hotel also uses encryption and other security measures to protect personal data from unauthorized access or interception during transmission over the Internet. SSL technology also helps verify the authenticity of the Hotel’s website.
The Hotel regularly reviews, updates, and tests its technology systems to help ensure that your personal data is protected and handled securely.
The Hotel reserves the right to modify or replace its security measures where it considers that enhanced technologies or measures can provide a higher level of data protection.
6.2 Third-Party Service Providers
Where the Hotel engages third parties to develop, maintain, operate, or provide systems, resources, or services on behalf of the Hotel, such third parties will be required to maintain the confidentiality and security of your personal data in accordance with applicable requirements.
7. Your Rights as a Data Subject
Under applicable data protection laws, you may have the following rights in relation to your personal data:
7.1 Right of Access
You have the right to request access to and obtain a copy of your personal data that has been provided to and is under the control of the Hotel.
You may also request information regarding the source of personal data that the Hotel has obtained without your consent, except where such disclosure would adversely affect the rights or freedoms of another person, conflict with applicable laws or a court order, or fall under another legal exception.
7.2 Right to Withdraw Consent
Where the Hotel processes or discloses your personal data based on your consent, you may withdraw your consent at any time.
Please note that withdrawing your consent may affect the Hotel’s ability to provide certain products or services to you, or to provide them to the same extent as previously communicated.
The Hotel may nevertheless retain certain personal data where necessary to verify services provided to you or to comply with legal obligations. Following withdrawal of consent, the Hotel will not use your personal data for other purposes beyond those permitted by applicable law.
7.3 Right to Erasure, Restriction, or Anonymization
Where the Hotel does not process or retain your personal data in accordance with applicable laws, you may request that the Hotel delete or destroy your personal data, restrict its use, or anonymize the data, as permitted by law.
7.4 Other Rights
You may have other rights available under applicable law, including the right to request correction of inaccurate personal data, the right to restrict the processing of your personal data, and the right to object to the processing of your personal data in certain circumstances.
7.5 How to Exercise Your Rights
You may exercise the rights described above by contacting the Hotel via email at: mk@yanhhotel.com
The Hotel will review your request and notify you of the outcome within 30 days from the date the Hotel receives your request.
8. Marketing and Promotional Communications
Where the Hotel sends you marketing or promotional communications relating to its products, services, activities, or other information that may be of interest to you, and you have agreed to receive such communications, you may withdraw your consent or opt out of receiving them at any time.
To opt out of marketing and promotional communications, please contact the Hotel at: mk@yanhhotel.com
9. Exceptions to Personal Data Protection
The following circumstances will not be considered a violation of this Privacy Policy:
9.1 The personal data has already been made publicly available at the time you provided it to the Hotel, or was subsequently made publicly available through no fault of the Hotel.
9.2 The disclosure of personal data is made with your consent, whether provided in writing or through another permitted form of authorization.
9.3 The disclosure of personal data is necessary to comply with applicable laws, regulations, rules, orders, court orders, requests from government authorities, or other legally necessary circumstances.
10. Retention of Personal Data
The Hotel will retain your personal data only for as long as reasonably necessary to provide services to you or to fulfill the purposes described in this Privacy Policy, subject to applicable legal and regulatory requirements.
11. Updates to This Privacy Policy and Contacting the Hotel
11.1 Updates to This Privacy Policy
The Hotel may update or amend all or part of this Privacy Policy from time to time.
If any changes are made, the Hotel will publish the updated Privacy Policy on its website. We encourage you to review this Privacy Policy periodically to remain informed of any updates.
11.2 Contact Us
If you have any comments, questions, or concerns regarding this Privacy Policy, you may contact the Hotel at:
Email: mk@yanhhotel.com
The Hotel reserves the right to exercise its discretion in considering matters relating to this Privacy Policy, subject to applicable laws and regulations.